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Explore My Work!

Certifications

ISC2 - Candidate badge
GCP Certificate Badge
ISC2 - CC Badge
ITIL Foundation badge
thm logo

Skills

Industry Knowledge

  • Access Controls Concepts

  • Cryptography & Encryption

  • Cyber Kill Chain

  • Diamond Model

  • Digital Forensics

  • Endpoint Security Monitoring

  • HIPAA

  • Incident Response

  • Intrusion Detection System (IDS)

  • Intrusion Prevention System (IPS)

  • ISO 27001 & 27002

  • MITRE ATT&CK

  • Network Protocol & Infrastructure

  • NIST CSF

  • OSI Model

  • Pyramid of Pain

  • Security Information & Event Management (SIEM)

  • Threat Intelligence

  • Unified Kill Chain

Technical Skills

  • Call Center Administration

  • Knowledge Base & Service Catalog Administration

  • Linux Administration

  • Log Analysis

  • Microsoft Exchange Administration

  • PowerShell

  • Python

  • SQL

  • Threat Analysis

  • Troubleshooting

  • Virtualization

  • Windows Event Logs

Tools & Software

  • Aruba Networks

  • Autopsy

  • BRIM

  • CallTower

  • Debian

  • ElasticSearch

  • ELK

  • Firewalls

  • Graylog

  • Infor CRM

  • Ivy.ai

  • JIRA

  • Kali

  • Microsoft Active directory

  • Microsoft Exchange

  • MISP

  • MongoDB

  • NetworkMiner

  • OpenCTI

  • REST API

  • ServiceNow

  • Slack

  • Snort

  • Splunk

  • Sysinternals

  • TeamDynamix

  • Ubuntu (Desktop & Server)

  • VirtualBox

  • Wazuh

  • Wireshark

  • Yara

  • Zeek

Professional Experience

PDF Version

Present

IT Services Specialist

University of Oklahoma - Information Technology

Norman, OK

  • Perform daily operational activities such as system monitoring; creating; updating; and closing incidents in the ticketing system, running reports; and reviewing open tickets that require additional activity

  • Assist with development, communication, and execution of technical support and service delivery strategies

  • Develop, update, and continually improve technical process/procedural documentation (Knowledge Base and Service Catalog)

  • Ensure optimal performance of the systems by working with external software and hardware consultants and manufacturer representatives

  • Provide customer and employee support, including configuration of new hardware, software, and network connections as well as troubleshooting hardware and software issues on PC and Apple computers

  • Create dashboards, visualizations, and reports as needed in support of business functions utilizing tools such as MS Excel, MS PowerPoint, MS Power BI

2019 - 2023

Communication Support Specialist (Field Technician)

CoachComm, LLC

Norman, OK (Remote)

  • Quality assurance testing of software and hardware features, including coordination with engineering team for issue resolution

  • Installed and configured proprietary software and hardware

  • Performed network, software, and hardware troubleshooting

  • Performed on-site and remote incident diagnosis and log analysis

  • Delivered a high-touch approach to support, serving on an on-call rotation to service 100+ customers, encouraging frequent interaction with customers and working with them to a full resolution of all incidents

2018 - 2019

Product Management Specialist

CoachComm, LLC

Auburn, AL

  • Developed troubleshooting methods and documentation for customer support
    team, including a playbook for support assistance

  • Created documentation and instructional videos for training employees and end-users

  • Co-led the development of internal software to configure proprietary hardware.

  • Coordinated in-field testing with on-site technicians

  • Collaborated with engineering and production teams on product development
    and introductions

2016 - 2018

Information Technology Specialist

Alley Glass Company

Auburn, AL

  • Installed and troubleshot network infrastructure

  • Installed and troubleshot endpoint devices

  • Managed point-of-sale system

  • Managed Apple devices

PDF Version

Education

Auburn University

Computer Science

Auburn, AL

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