Explore My Work!
Skills
Industry Knowledge
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Access Controls Concepts
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Cryptography & Encryption
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Cyber Kill Chain
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Diamond Model
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Digital Forensics
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Endpoint Security Monitoring
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HIPAA
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Incident Response
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Intrusion Detection System (IDS)
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Intrusion Prevention System (IPS)
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ISO 27001 & 27002
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MITRE ATT&CK
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Network Protocol & Infrastructure
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NIST CSF
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OSI Model
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Pyramid of Pain
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Security Information & Event Management (SIEM)
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Threat Intelligence
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Unified Kill Chain
Technical Skills
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Call Center Administration
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Knowledge Base & Service Catalog Administration
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Linux Administration
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Log Analysis
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Microsoft Exchange Administration
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PowerShell
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Python
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Threat Analysis
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Troubleshooting
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Virtualization
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Windows Event Logs
Tools & Software
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Aruba Networks
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Autopsy
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BRIM
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CallTower
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Debian
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ELK
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Firewalls
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Infor CRM
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Ivy.ai
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JIRA
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Kali
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Microsoft Active directory
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Microsoft Exchange
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MISP
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NetworkMiner
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OpenCTI
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REST API
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ServiceNow
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Slack
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Snort
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Splunk
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Sysinternals
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TeamDynamix
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Ubuntu (Desktop & Server)
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VirtualBox
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Wazuh
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Wireshark
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Yara
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Zeek
Professional Experience
PDF Version
Present
IT Services Specialist
University of Oklahoma - Information Technology
Norman, OK
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Perform daily operational activities such as system monitoring; creating; updating; and closing incidents in the ticketing system, running reports; and reviewing open tickets that require additional activity
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Assist with development, communication, and execution of technical support and service delivery strategies
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Develop, update, and continually improve technical process/procedural documentation (Knowledge Base and Service Catalog)
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Ensure optimal performance of the systems by working with external software and hardware consultants and manufacturer representatives
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Provide customer and employee support, including configuration of new hardware, software, and network connections as well as troubleshooting hardware and software issues on PC and Apple computers
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Create dashboards, visualizations, and reports as needed in support of business functions utilizing tools such as MS Excel, MS PowerPoint, MS Power BI
2019 - 2023
Communication Support Specialist (Field Technician)
CoachComm, LLC
Norman, OK (Remote)
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Quality assurance testing of software and hardware features, including coordination with engineering team for issue resolution
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Installed and configured proprietary software and hardware
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Performed network, software, and hardware troubleshooting
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Performed on-site and remote incident diagnosis and log analysis
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Delivered a high-touch approach to support, serving on an on-call rotation to service 100+ customers, encouraging frequent interaction with customers and working with them to a full resolution of all incidents
2018 - 2019
Product Management Specialist
CoachComm, LLC
Auburn, AL
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Developed troubleshooting methods and documentation for customer support
team, including a playbook for support assistance -
Created documentation and instructional videos for training employees and end-users
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Co-led the development of internal software to configure proprietary hardware.
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Coordinated in-field testing with on-site technicians
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Collaborated with engineering and production teams on product development
and introductions
2016 - 2018
Information Technology Specialist
Alley Glass Company
Auburn, AL
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Installed and troubleshot network infrastructure
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Installed and troubleshot endpoint devices
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Managed point-of-sale system
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Managed Apple devices
PDF Version
Education
Auburn University
Computer Science
Auburn, AL